Your most frequently asked questions

Where do you ship from?

Our warehouse is located right here in Paris, at 25 Rue Notre Dame de Nazareth, 75003 Paris.

This means there are NO import/customs fees for you, and you receive your products in just 1 business day!


Do I have to pay customs duties?

No, never! Because we are based in France, there are NEVER any additional customs or import fees - which means no waiting time either.


How long does delivery take?

Standard Tracked Delivery: 2-3 working days*

Express Tracked Delivery: 1 business day from dispatch


Do you have a physical store?

Yes, we have one! Come visit us at 25 Rue Notre Dame de Nazareth, 75003 Paris.


How can I modify/cancel my order?

Please contact us as soon as possible to request a product change or cancellation.

We hope you will understand that it will depend solely on whether your order has been fulfilled or not.